NHS Digital Staff Passport Case Study
Traditionally, NHS employees faced repetitive administrative tasks, including re-verifying employment checks, core skills, and occupational health documentation.
.svg)
Traditionally, NHS employees faced repetitive administrative tasks, including re-verifying employment checks, core skills, and occupational health documentation.
Tools Adobe XD, Miro
Client NHS Digital
Year 2021
Role UX and UI Designer
The challenge was to create an intuitive system to employment check, manage credentials, ensure accessibility, and comply with Government Digital Service (GDS) standards.
The NHS Digital Staff Passport simplifies credential sharing for healthcare professionals transitioning between NHS trusts. It helps reduce repetitive employment checks and improves onboarding efficiency.
As a As the UX/UI Designer on the Sitekit project, I played a key role in refining the platform’s user experience, ensuring accessibility, brand consistency, and usability.
My work spanned multiple design aspects, from high-fidelity prototyping to brand identity refinement and cross-functional collaboration.
Working closely with developers, product teams, and stakeholders, I ensured the designs met both user and business needs while aligning with NHS branding and GDS standards.
For this project, I leveraged several design and collaboration tools to ensure efficiency and precision.
Adobe XD
Used extensively for wireframing, prototyping, and creating high-fidelity mockups.
Miro
For brainstorming sessions, user journey mapping, and defining workflows.
Jira & Confluence
For managing tasks, tracking project progress, and documenting design iterations.
Microsoft Teams & SharePoint
For daily communication with cross-functional teams and sharing design assets securely.
The design process followed a user-centered approach, deeply integrated with the NHS’s digital service standards.
Starting from discovery through to delivery, each phase focused on user needs, accessibility, and iterative testing.
Gathering requirements through workshops with stakeholders and NHS staff.
The discovery phase highlighted the necessity for a secure, easily navigable system that minimized manual data entry while safeguarding sensitive information.
With the insights gathered, I developed wireframes that evolved into interactive prototypes.
The platform’s information architecture was meticulously structured to support both desktop and mobile accessibility.
A robust credential management system allowing users to archive, revoke, or update certifications easily.
Accessibility enhancements compliant with WCAG 2.1 and GDS guidelines, including optimized color contrasts, keyboard navigation support, and screen reader compatibility.
A credential lifecycle matrix that provided stakeholders with a clear visualization of how credentials are managed over time, aiding in strategic decision-making.
The NHS Digital Staff Passport (DSP) project delivered a transformative impact on the mobility and efficiency of NHS staff transitions. By streamlining the process of transferring employment checks, core skills training, and occupational health records, the platform significantly reduced administrative burdens for both staff and HR departments. This resulted in quicker onboarding processes, reduced unnecessary paperwork, and enhanced data protection by adhering to NHS and GDS standards.
The intuitive, accessible design enhanced user satisfaction, making it easier for healthcare professionals to focus on their roles without administrative delays. The successful implementation of the DSP not only improved operational workflows within the NHS but also set a new standard for digital staff management across public sector services.
